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East 2 West Wholesale Ltd. Sales Policy |
- Placing orders should be made during business hours or by fax.
- Orders are shipped within 48 hours of placement.
- We accept the following types of payment;
Money order or Cashier Check,
All prepaid orders paid by personal or company check will ship after check is cleared.
*Return check will be charged $25.00.
- Credit card authorization form is required for credit card payments.
- Credit card transaction fee may be applied.
- Volume discounts are available.
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- East 2 West Wholesale Ltd. is wholesale company. The following return policy applies only to our direct wholesale customers.
- In most cases, wholesale items are NOT refundable except for manufacturer's defect.
- This return policy does not pertain to some items. Please ask details from a sale representative.
- Due to manufacturer defect merchandise, we accept returns within 15 days period.
- All returned merchandises must be issued a Return Merchandise Authorization(RMA) number prior to return shipment.
- NO RETURN WILL BE ACCEPTED without a return authorization number. You may obtain a return authorization number by doing the following:
- e-mail manager@east2westwholesale.com
- Include your original INVOICE NUMBER(we cannot identify you without this number)
- Provide a brief explanation as to problem or reason for the return
- No returns after 15 days period of receipt of merchandise
- Defective merchandise returned to us in original packaging with all accessories and owner manuals will be replaced or repaired a received.
- Merchandise returned without any defects will be subject to 50% restocking fee if a company credit is requested.
- We are not responsible for loses or damages sustained in transit. All claims should be reported promptly to carrier.
East 2 West Wholesale Ltd. will make every effort to assist.
- Any claim for shortage or defective should be reported to East 2 West Wholesale Ltd. within 3 days after receiving goods.
- No return sent C.O.D. Will be accepted. Returns must be sent pre-paid. Shipping is at the customer's expense.
- All sales and return policies/procedures contained herein are non-negotiable.
- This return policy does not pertain to some items. Please ask more information from a sale representative.
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